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Apex Crypto FAQ


Welcome to Apex Crypto!


What are your service hours?

  • 7am to 8pm ET.

Where can I find more detail about Apex Crypto, including legal documentation?


Do I need to fund my Apex Crypto account separately from my brokerage account with you?

  • No, when authorizing trades with Apex Crypto, you will also provide the necessary authorization to transfer the applicable funding to or from your brokerage account with us. Cash transfers are automatic. You can view the cash journals online in your brokerage account under “Funds/Account Transfer” via “Pending & Historical Transfers”.

Where can I find details about my Apex Crypto account?

  • You can find details of your Apex Crypto cryptocurrency transactions and positions by accessing your account via our website and clicking on the “Trade Crypto” button in the action area or under the “Trade” menu pulldown.

Will my cryptocurrency positions be on the same statements as my securities positions?

  • No, cryptocurrency positions do not appear on the Apex Clearing account statements. In addition, Apex Crypto does not publish cryptocurrency account statements. You can monitor your Apex Crypto account holdings directly though the Apex Crypto trading platform and via the main Overview page of the SogoTrade website.
  • Apex Crypto will send notice of cryptocurrency trade confirmations and the annual Apex Crypto tax document. These documents will be available via SogoTrade’s website under My Account > Statements & Confirms.

Can I transfer any cryptocurrencies I currently own to my Apex Crypto Account? Can I transfer cryptocurrencies I have at Apex Crypto to another crypto trading platform?

  • Please contact SogoTrade customer service by email at [email protected] or by phone at 1-646-885-6594.

Can I move my wallet?

  • We only offer the ability to buy and sell cryptocurrency at this time. We view cryptocurrency as an investable asset that SogoTrade offers via Apex Crypto to trade and invest in. We do not allow wallets to be moved. This is stance we take with Anti Money Laundering protection in mind. 

Do you use a wallet?

  • Yes, we do store cryptocurrency in a wallet. Apex Crypto manages the keys to the wallet.

If I close a stock or options position, can I immediately use the release to purchase crypto ?

  • The maximum amount of funds that can be transferred from your SogoTrade account to your Apex Crypto account is capped at the initial Cash Available to Withdraw amount. If you close a stock or options position, you will not be able to immediately use the release to purchase crypto if the intended purchase exceeds the initial Cash Available to Withdraw amount. In a Cash account, it takes 2 business days for a stock sale (1 business day for an options sale) to settle before the proceeds are reflected in the Cash Available to Withdraw amount. In a Margin account, it will take 1 business day for the clearing firm to factor a closing stock or options transaction into its initial Cash Available to Withdraw amount.

If I make an ACH deposit, can I immediately use the funds to purchase crypto?

  • No. There is a 5 business day hold on an ACH deposit before it is reflected in the initial Cash Available to Withdraw amount. If you do a wire deposit instead, the funds will be reflected in both the Cash Available to Withdraw amount and your Crypto Buying Power the day after the wire deposit is received.